My current study introduces motivation theories into operational risk analysis, exploring a new direction for organizational behavior studies in the risk management field. In particular, it identifies and analyzes one specific type of operational risk: motivational risk. The study asserts that organizations can never know exactly what their employees’ work motivations are.
Based on motivation theories, individuals are motivated to do their jobs; therefore, employees’ work behavior may differ from what organizations expect due to the latter’s uncertainty about the former’s motivation. Employees’ unexpected behaviors may be harmful to a business, leading to financial losses. I proposed a theoretical framework called motivational risk framework (MRF) to assess the risk caused by uncertainty of employees’ motivation (motivational risk). This framework will not only improve the assessment of operational risk caused by employees, it will also illustrate how behavior studies can be integrated into risk analysis.